Privacy Policy

Privacy Policy

Last updated: 6 August 2026

Cape Town Bakery respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how it is used and what rights you have.

This policy should be read in accordance with the Protection of Personal Information Act 4 of 2013, commonly known as POPIA, and other applicable South African laws.

1. Who We Are

Cape Town Bakery operates the website: www.capetownbakery.co.za

For privacy-related enquiries, please contact:

Email: info@capetownbakery.co.za
Location: Cape Town, Western Cape, South Africa

2. Information We Collect

Depending on how you use our website, we may collect:

  • Your name and surname.
  • Email address.
  • Telephone number.
  • Billing and delivery address.
  • Order and transaction information.
  • Account login details if you create an account.
  • Communications sent through our website, email or customer support channels.
  • Your IP address, browser, device and general website usage information.
  • Marketing preferences and newsletter subscriptions.
  • Age confirmation or identification information where reasonably required to verify that you are at least 18 years old.
  • Any information you voluntarily provide to us.

We do not intentionally collect personal information from anyone under the age of 18.

3. Why We Process Your Information

We may process your personal information to:

  • Process, fulfil and deliver orders.
  • Verify your identity or age where appropriate.
  • Communicate with you about your order.
  • Provide customer support.
  • Process payments and prevent fraudulent transactions.
  • Manage your website account.
  • Send marketing communications where you have consented to receive them.
  • Improve our website, services and customer experience.
  • Maintain business, tax and transaction records.
  • Comply with legal and regulatory obligations.
  • Protect the security and integrity of our website and business.

We only collect information that is reasonably necessary for these purposes.

4. Payment Information

Online payments may be processed by third-party payment providers, including Yoco. Cape Town Bakery does not ordinarily receive or store your complete payment card information.

Payment providers process information according to their own terms and privacy policies. You should review the applicable provider’s privacy policy before completing payment.

Orders paid by electronic funds transfer may require us to process payment references or proof of payment supplied by you.

5. Delivery Providers

We may share the information required to deliver your order with our courier and logistics providers. This can include your name, telephone number, email address, delivery address and order reference.

Courier providers process this information for delivery, tracking, customer communication and related logistical purposes.

6. Marketing and Klaviyo

If you subscribe to our newsletter or consent to marketing, your name, email address, purchasing activity and marketing preferences may be processed through Klaviyo or another email marketing provider.

You may unsubscribe at any time by using the unsubscribe link in a marketing email or contacting us directly.

Unsubscribing from marketing will not prevent us from sending essential transactional messages about an active order.

7. Cookies and Analytics

Our website uses cookies and similar technologies to:

  • Keep the website and shopping basket functioning.
  • Remember your preferences.
  • Maintain account sessions.
  • Process checkout and payment functions.
  • Understand how visitors use the website.
  • Measure website performance.
  • Support marketing where you have provided the required consent.

We may use services such as Google Analytics and WooCommerce, which may collect technical and usage information.

You can control cookies through your browser settings and any cookie preference tool available on our website. Disabling essential cookies may prevent parts of the website from working correctly.

8. Sharing Your Information

We may share personal information with trusted service providers only where reasonably necessary, including:

  • Website and hosting providers.
  • WooCommerce and related website service providers.
  • Payment processors.
  • Courier and logistics providers.
  • Email and marketing platforms.
  • Analytics and security providers.
  • Professional advisers, accountants or legal representatives.
  • Government, regulatory or law-enforcement authorities where legally required.

We do not sell your personal information.

Some technology providers may process information outside South Africa. Where this occurs, we will take reasonable steps to ensure that the information receives an appropriate level of protection.

9. Information Security

We take reasonable technical and organisational steps to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.

No website or electronic transmission is completely secure. Although we take reasonable precautions, we cannot guarantee absolute security.

If we become aware of a security compromise affecting your personal information, we will act in accordance with POPIA and notify affected persons and the Information Regulator where required.

10. Retention of Information

We retain personal information only for as long as reasonably required to:

  • Complete the purpose for which it was collected.
  • Maintain legally required business and financial records.
  • Resolve disputes.
  • Prevent fraud.
  • Enforce our agreements.
  • Comply with applicable law.

Information that is no longer required will be deleted, destroyed or de-identified where reasonably practicable.

11. Your Rights

Subject to applicable law, you may:

  • Ask whether we hold personal information about you.
  • Request access to your personal information.
  • Ask us to correct or update inaccurate information.
  • Request deletion of information that we are no longer entitled to retain.
  • Object to certain processing.
  • Withdraw consent where processing is based on consent.
  • Unsubscribe from direct marketing.
  • Submit a complaint to the Information Regulator.

We may need to verify your identity before processing a request.

12. Information About Children

This website and its products are intended only for adults aged 18 and older.

We do not knowingly collect personal information from children. If we discover that information has been submitted by a person under 18, we may delete it and cancel any associated account or order.

13. Third-Party Links

Our website may contain links to third-party websites. Cape Town Bakery is not responsible for the content, security or privacy practices of those websites.

14. Changes to This Policy

We may update this Privacy Policy when our services, systems or legal obligations change. The revised version will be published on this page with an updated effective date.

15. Contact and Complaints

For questions, requests or complaints concerning your personal information, contact:

Cape Town Bakery
Email: info@capetownbakery.co.za

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