Shipping and Delivery Policy

Last updated: 6 August 2026

This Shipping and Delivery Policy applies to orders placed through Cape Town Bakery at https://capetownbakery.co.za.

1. Delivery Area

Cape Town Bakery currently delivers within South Africa only.

We do not ship cannabis or THC-containing products internationally. Orders may not be delivered across South African borders.

Delivery availability may depend on the destination, courier coverage and the nature of the products ordered.

2. Age Requirement

Orders containing cannabis or THC products may only be placed and received by adults aged 18 or older.

By placing an order, you confirm that:

  • You are at least 18 years old.
  • The delivery address is suitable for lawful private receipt.
  • An adult aged 18 or older will be available to receive or collect the parcel.
  • You will provide proof of age or identity if reasonably requested.

We may cancel an order or refuse delivery if age verification cannot be completed.

3. Delivery Methods

Available delivery methods and charges will be displayed during checkout and may include:

  • Door-to-door courier delivery.
  • PUDO or other approved locker delivery.
  • Local delivery where available.

The available options may vary according to your location and the products ordered.

4. Processing Times

Orders are prepared only after payment has been received and confirmed.

Our normal processing period is approximately 3-5 business days. Orders placed over weekends or public holidays will begin processing on the next business day.

Orders may take longer during promotions, high-volume periods, public holidays or circumstances beyond our reasonable control.

5. Estimated Delivery Times

Estimated delivery periods will depend on the selected delivery method and destination.

Typical estimates are:

  • Cape Town and surrounding areas: 2-3 Days.
  • Major South African centres: 3-5 Days.
  • Regional or outlying areas: 7-10 Days.
  • Locker delivery: according to the estimate supplied at checkout or by the courier.

Delivery times are estimates and are not guaranteed unless expressly confirmed in writing.

6. Delivery Charges

Delivery charges are calculated during checkout based on the selected service, destination and order details.

Any free-delivery offer will be subject to the conditions displayed with that offer.

7. Correct Delivery Information

You are responsible for providing a complete and accurate:

  • Recipient name.
  • Delivery address.
  • Mobile number.
  • Email address.
  • Locker name or code where locker delivery is selected.
  • Any delivery instructions reasonably required by the courier.

Cape Town Bakery is not responsible for delays or additional costs caused by incomplete or incorrect information supplied by the customer.

Please contact us immediately if you notice an error. We cannot guarantee that delivery details can be changed after the parcel has been dispatched.

8. Locker Deliveries

Where locker delivery is selected, you are responsible for:

  • Selecting the correct locker.
  • Supplying the correct recipient name, telephone number and email address.
  • Collecting the parcel within the period specified by the locker provider.
  • Keeping any collection PIN or access code secure.

If a parcel is not collected in time and is returned, additional delivery charges may apply before it can be resent.

9. Tracking

Tracking information will be sent by email, SMS or another available communication method once the order has been dispatched.

Tracking updates are generated by the courier and may not always appear immediately.

10. Discreet Packaging

Orders are packaged securely and as discreetly as reasonably possible. The outside packaging will not ordinarily identify the specific contents.

Cape Town Bakery may still be required to provide accurate shipment information to payment, courier, insurance or regulatory service providers.

11. Receipt of Delivery

You must ensure that an authorised adult is available to receive the order.

A courier’s delivery confirmation, collection scan, recipient signature, delivery photograph, PIN confirmation or other reasonable proof may be treated as evidence that the parcel was delivered.

Do not request delivery to a school, childcare facility or any location where delivery would be inappropriate or unlawful.

12. Failed Delivery

If delivery fails because:

  • Nobody is available to receive the parcel.
  • The address is incorrect or incomplete.
  • The recipient cannot be contacted.
  • Age verification fails.
  • The parcel is not collected from a locker.
  • Access to the property cannot be obtained.

the courier may return the parcel to us.

The customer may be responsible for reasonable return and redelivery charges, except where the failure was caused by Cape Town Bakery or the courier.

13. Delays

Cape Town Bakery is not responsible for delays caused by circumstances reasonably outside our control, including:

  • Courier disruptions.
  • Severe weather.
  • Road closures.
  • Load shedding or infrastructure failures.
  • Strikes or civil disruption.
  • Public holidays.
  • Incorrect delivery information.
  • Security incidents.
  • Regulatory or law-enforcement action.

We will, however, provide reasonable assistance in tracing delayed parcels.

14. Lost or Damaged Parcels

Please notify us promptly if a parcel appears lost, damaged or tampered with.

Where possible, provide:

  • Your order number.
  • Photographs of the parcel and its contents.
  • A description of the issue.
  • Any courier correspondence.

Do not discard the packaging until the matter has been investigated.

We will assess the matter with the courier and provide an appropriate remedy where required by the Consumer Protection Act or other applicable law.

15. Incorrect Orders

If you receive an incorrect product or an item is missing, contact us within 48 hours of delivery.

Please do not open, use or consume an incorrect product. We may request photographs before arranging a replacement, refund or other appropriate remedy.

16. Returns of Food and Ingestible Products

For safety and hygiene reasons, opened food, edible or ingestible products cannot ordinarily be returned merely because of a change of mind.

This does not remove any rights you may have under the Consumer Protection Act where goods are defective, unsafe, incorrectly supplied or not reasonably fit for their intended purpose.

17. Legal Responsibility

Customers are responsible for ensuring that their order, possession and intended private use comply with applicable law.

Cape Town Bakery may cancel, withhold or refuse an order where fulfilment or delivery may be unlawful or create an unacceptable legal, safety or operational risk.

18. Contact Us

For delivery assistance, contact:

Email: info@capetownbakery.co.za

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